Audit Your Customer Service Strategy

About:

After having managed the customer service for over 15 Shopify stores in the past two years, I have experienced the best and the worst of drop-shipping issues. 



Merging this experience with the 15+ years of professional, full-time customer service positions with top tech companies, I have put together a detailed checklist of what it takes to provide quality customer service.



For $5.00 you will receive:



-A checklist covering:

           -Website

           -Email responses

           -Facebook message responses

           -Facebook community management

           -Overall procedures and templates



-A detailed Action Plan of the specific changes that we would recommend



-Tools, general strategies and tips to reduce refund requests and increase overall customer satisfaction/retention. 



Have questions? I'm available anytime!

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