About:
Detailed analysis of your business Customer Service.Most significant KPI's visualization which will improve the efficiency of your service & performance.
Some Kpis :
- Calls received
- Calls answered and % of calls answered
- Abandoned Calls
- Calls answered and % of each status
- Calls received by Hour,Day of Week
- Calls by Agent, by status, % of answered, % of abandoned
- Advanced charting (decomposition tree) , see at Pics.
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